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Return and Refund Policy

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Return & Refund Policy
Last Updated: 1 August 2025

This Return & Refund Policy (“Policy”) applies to all products and services offered by Maalim Group Limited (“Maalim Group,” “we,” “us,” or “our”), including SaaS subscriptions, outsourced software engagements, AI solutions, and professional services. By purchasing or using our services, you agree to the terms set forth herein.

1. Scope

This Policy governs refunds and cancellations for:

SaaS Subscriptions: Monthly or annual license fees for cloud-native software platforms.
Outsourced Software Services: Fixed-price or time-and-materials engagements.
AI Solutions & Consulting: Proof-of-concept work, custom ML/AI development, and advisory services.
Professional Services: Architecture design, implementation planning, training, and support packages.
2. Cancellation & Eligibility

1. SaaS Subscriptions

You may cancel anytime via your account portal or by written notice to billing@maalimgroup.co.ke.
Cancellations take effect at the end of your current billing period.
No refunds are issued for partial periods; access remains active until period expiry.

2. Fixed-Price Projects

A signed Statement of Work (SoW) and deposit are required to commence work.
If you cancel before project kick-off, we will refund any prepaid amounts minus non-recoverable costs (e.g., materials, third-party licenses).
After work begins, refunds are not available for hours already expended or milestones completed.

3. Time-and-Materials Engagements

Billed weekly or monthly based on actual hours worked.
You may terminate the engagement with 14 days’ written notice.
We will invoice for all hours worked through the termination date; any prepaid balance will be refunded within 30 days.

4. AI Proof-of-Concept (PoC)

PoC engagements under 4 weeks may be canceled within 7 days of start for a full refund.
Beyond 7 days, refunds are prorated based on work completed.
3. Refund Process

To request a refund:

Email billing@maalimgroup.co.ke with “Refund Request” in the subject line. Include your account details, invoice number, and reason for the request.
Our billing team will acknowledge receipt within 2 business days and evaluate eligibility under this Policy.
If approved, refunds will be processed via the original payment method within 10 business days. A credit memo will be issued for accounting records.
4. Non-Refundable Items

The following are not eligible for refunds:

Renewal fees for SaaS subscriptions after the renewal date.
Custom development work or services already delivered and accepted.
Third-party software licenses, hardware purchases, and travel expenses.
Professional services delivered as one-off training or workshops, once completed.
5. Modifications to This Policy

We may update this Policy to reflect changes in legal requirements or our business practices. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after such modifications constitutes acceptance of the new terms.

6. Contact Us

If you have questions or concerns about this Return and Refund Policy, please contact:

billing@maalimgroup.co.ke
(+254)715 828 905
Nairobi, Kenya

Thank you for choosing Maalim Group Limited. We appreciate your business and are committed to your satisfaction.

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At Maalim Group Limited, we blend deep engineering expertise with business insight to deliver cloud, AI, IoT, OutSource Software, and SaaS solutions that accelerate growth and unlock new value.

Address Business
Nairobi, Kenya P.O BOX 44535
Contact with us
Call Cooperate & Consulting: (+254)799 010 210
Working time
Mon - Sat: 8.00am - 5.00pm Holiday : Closed
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